Support

Help when you need it.

Whether you're building on the Neighbourly.io API, using one of our platforms or sorting out billing, our team is here to help.

Email support Contact formTypical response within one business day

How can we help?

Support, by area.

Pick the area you need and we'll get you to the right topics, answers and person quickly.

Developers & API

Everything you need to integrate the Neighbourly.io API with confidence — authentication, rate limits, endpoints, errors and webhooks — plus a direct line to our engineers when you're stuck.

Authentication & API keysRate limits & quotasEndpoints & data layersErrors & debugging

Get help with developers

Platforms & products

Using Homeprint, Houzey, Residentiae, Permit Atlas, Agentous or Lenderoo? Get help with accounts, setup, data accuracy and features — for the product you're actually in.

HomeprintHouzeyResidentiaePermit Atlas

Get help with platforms

Billing & accounts

Sort out plans, invoices, payment methods and team access — for your Neighbourly.io subscription or any Homicity platform — with a team that can move quickly on the details.

Plans & upgradesInvoices & receiptsPayment methodsTeam access & seats

Get help with billing

Data & privacy

Report a data issue, request a correction or removal, or ask how we handle privacy and security. We treat data about people and their homes with care — and we act on requests.

Report a data issueCorrection requestsRemoval & opt-outData residency & security

Get help with data & privacy

FAQ

Common questions.

Can't find what you need? Email us and we'll help.

How do I get access to the Neighbourly.io API?

Reach out through our contact page and tell us what you're building. We'll set you up with credentials and the right plan for your usage.

What are the API rate limits?

Rate limits and monthly volumes depend on your plan. Every plan includes generous limits, and enterprise agreements can be tailored to your needs.

How is billing handled?

Paid plans are billed according to the pricing agreed at sign-up. For enterprise and custom pricing, contact our team.

How do I report a data issue or request a correction?

Email us with the property or record in question and we'll review it. You can read more in our Privacy Policy about data correction and removal requests.

Do you offer support SLAs?

Yes — response-time commitments are available on our paid and enterprise plans. Talk to us about the level of support your team needs.

Still need a hand?

Tell us what you're working on and we'll point you to the right product, plan or person.