Plans, invoices and account access.
Sort out plans, invoices, payment methods and team access — for your Neighbourly.io subscription or any Homicity platform — with a team that can move quickly on the details.
Help with billing.
Billing should be the least interesting part of working with us. These are the things we help teams with most often, along with clear answers to the questions that come up around invoices, plan changes and enterprise pricing.
For anything account-specific, reach out and include your account email so we can find you fast.
Topics in this area.
Start here — most questions map to one of these.
Invoices & receipts
Getting copies of invoices, updating billing details on them, and understanding a charge.
Payment methods
Updating the card or payment method on file, and options for annual or invoiced billing.
Team access & seats
Adding or removing teammates, managing roles, and keeping access tidy as your team changes.
Cancellation & changes
Downgrading, pausing or cancelling, and what happens to your data and access when a plan changes.
What most people come here to do.
- Upgrade, downgrade or change your plan
- Get a copy of an invoice or receipt
- Update the payment method on file
- Add or remove team members
- Ask about enterprise or custom pricing
How is billing handled?
Paid plans are billed according to the pricing agreed at sign-up. For enterprise and custom pricing, contact our team and we'll structure it to your needs.
How do I change my plan?
Reach out and tell us the plan you'd like to move to. We'll handle the change and make sure limits and billing line up from the right date.
Can I get a copy of an invoice?
Yes — email us from your account address and we'll send the invoices or receipts you need, with billing details updated if required.
How do I add teammates to our account?
Tell us who to add and the access they need. We'll get seats set up, and we can remove access just as quickly when your team changes.
Do you offer enterprise or custom pricing?
Yes. Enterprise agreements can tailor rate limits, volumes, support SLAs and terms to your organization — start a conversation and we'll build the right package.
Other areas we help with.
Still need a hand?
Tell us what you're working on and we'll point you to the right product, plan or person.